Harvard Business Review – Assessment: Communication During Conflict
Conflict often brings out the worst in us: Our emotions cloud our judgment, and we focus on airing our grievances rather than finding answers to problems. But if we pay close attention to how we communicate, we can correct misunderstandings, preserve important relationships, and work more effectively with others. Take this assessment to see how well you communicate during conflict—and how you could improve.
How often is each of the following statements true?